GSM Self-Audit
How Close to the Mark Is Our Organization?

GSM is a way for management teams to think through what they are doing and how they want to change their organization performance profile. Look both at Processes and Results.

Below are criteria reviewed by a panel of 25 hospital CEOs and which serve to give a flavor of what GSM means in actual practice. Start by having your management team check off which elements are in process or achieved and see what the profile looks like currently.

GSM Processes Achievement

Balanced Scorecard

Leader Selection

Leadership Education & Evaluation

Management System

Time Management

Work Planning & Organization

Tools & Systems

Human Resources

GSM Results Achievement

High Customer Satisfaction:

High Quality: This award is satisfied by any one of the following:

Low Cost: This award is met by any of the following:

Best People: All of the following must be met: