Creating the New American Hospital
A Time for Greatness

The New American Hospital is a cultural and work process transformation model that has helped organizations achieve Top 100 Hospitals status, turn losses into substantial profits, gain market share, and achieve best rated national ranking for Customer satisfaction. In its eighth printing, the book has been one of the most widely read and influenttial of its generation.

The book offers health care leaders an indepth picture of how the new American hospital operates, and detailed guidance for undertaking the transition that hospitals must make if they are to adapt. Offering numerous examples drawn from field experience, the author demonstrates how hospitals have effectively applied this new management approach and achieved demonstrable and rapid improvements in customer satisfaction, quality, staff growth, organizational climate, productivity, innovation, and profitability. See Book Reviews

Book Contents

What You'll Find In
Creating the New American Hospital

1. Building A Brighter Future For American Health Care

  • Why Hospitals Fail
  • Reinventing The American Hospital

2. How The New American Hospital Functions

  • Unleashing People For Contribution
  • Delivering The Service Strategy
  • The Quality–Productivity–Innovation Equation
  • A Streamlined Management System
  • Optimizing Organization Structure

3. Succeeding In Organization Renewal

  • Leading The Transition
  • Managing Widescale Change & Reconstruction
  • Wave 1: Preparing For Transformation
  • Wave 2: Implementing The Renewal Strategy
  • Wave 3: Accelerating The Change Process
  • Driving Change With Rewards

Book Reviews

What Award Winning Leaders are Saying About
Creating the New American Hospital

“This hands-on guidebook is chock-a-block full of useful suggestions for making America’s hospitals the caring—and cost effective—places they should be. From managing by key results areas to employee empowerment to strategies for putting the customer first, Clayton Sherman brings the best of the new management wisdom to health care.” —Rosabeth Moss Kanter, Harvard Business School, author of When Giants Learn To Dance

“Creating the New American Hospital is must reading for the healthcare executive who is committed to leading an organizational cultural change process. This book provides a prescription for the change process, and countless real world examples of winning ideas from hospitals and other organizations that embody excellence.” —Richard E. Yochum, President, Pomona Valley Hospital Medical Center, Pomona, CA, Multi-year Top 100 Hospital

“...A superb book, containing many ideas that will ensure the success of those who manage hospitals. A thought-provoking book written at a most appropriate time as our nation moves forward with much needed health reform. Hospital boards and CEOs will find a fascinating and refreshing new approach to managing our hospitals during the critical period of the 1990s.” —Rich Meiers, President & Chief Executive Officer
Healthcare Association of Hawaii

“This is organizational development and renewal at every level of the system. No stone is left unturned! Truly this ‘Road to Reform’ brings health care into the twenty-first century.” —Linda M. Janczak, President/CEO, F.F. Thompson Health System, Canandaigua, NY, New York State Governor's Quality Gold Cup Winner

“As hospitals enter into a period of substantial health care reform, Creating the New American Hospital by Clay Sherman is “must” reading for hospital leaders, trustees, medical staffs, and the professional teams in hospitals who ensure that quality health care is delivered in an affordable and effective way. Clay will stimulate the reader’s interest and help in the accomplishment of the mission of all hospitals: To serve the patients.” —Terry Townsend, CAE, President/CEOm Texas Hospital Association (“Servant to the Servants”)